Capitec Bank app users experienced an unexpected disruption on Thursday, 29 February 2024, as they were unable to log in to their accounts.
Capitec Bank app login failure leaves users frustrated
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Early morning on Thursday, Capitec Bank users encountered significant issues with the mobile banking app, leading to widespread frustration.
Reports from clients started to emerge on social media platforms, where numerous customers voiced their dissatisfaction with the bank’s inability to provide consistent access to mobile banking services.
The primary complaint among users was the app’s login failure, preventing them from conducting their banking transactions.
Capitec’s social media team responded to these complaints with a standard reply, stating:
“We are aware of the app sign-in failures. The team is busy investigating. All other channels are not affected. We apologise for the inconvenience caused.”
The surge in reports about the app’s malfunction was documented by Down Detector, which indicated a noticeable peak in outage reports around 07:55 on the same day.
Clients reported difficulties not only with logging into the mobile and online banking platforms but also with executing in-app transfers.
Capitec’s history of system outages around pay day
This incident is not an isolated occurrence for Capitec Bank, which has a recorded history of system outages, especially around critical times such as pay day.
Throughout 2023, the bank faced several technical disruptions that affected mobile app access, online banking, and transaction capabilities, causing inconvenience for a large number of users.
These repeated issues have raised questions about the bank’s capacity to manage and maintain a stable and secure digital banking environment for its customers.
Despite Capitec’s efforts to position itself as a competitive player in the digital payments arena, these recurring outages undermine customer confidence and highlight the bank’s challenges in ensuring uninterrupted service availability.
The impact of these system failures extends beyond mere inconvenience, affecting users’ ability to manage their finances efficiently and securely.
