Capitec banking app users took to social media to report that services were down on Thursday. Here’s everything we know at this time.
UPDATE: On Friday, Capitec users reported problems with accessing the bank’s mobile app.
According to the latest tracking data on Down Detector, issues were first noticed on Friday evening, at approximately 17:00. Some of the issues users reported ranged from access to mobile banking to using online services.
Capitec has yet to issue a statement on the cause of the outage.
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This is a developing story.
UPDATE: After hours of downtime, Capitec confirmed the issues with its banking app have been resolved and users need to restart the device and try logging in again.
UPDATE: Capitec confirmed in a tweet that its technicians are still hard at work resolving issues with online services and the banking app. The bank also confirmed that Internet banking, ATMs, card and USSD mobile banking services are available.
Is the Capitec banking app down? – Here are the latest updates
Frustrated clients of the financial service provider were left with little-to-no answers when, on Thursday, access to the banking app was bizarrely revoked.
Based on our tracking, issues with access to Capitec’s online banking services first occurred at around 14:00, with users complaining about not being able to log in to the app or use the institution’s online features.
In a message to users, Capitec noted that the bank is “currently experiencing slow responses on the Remote Banking App.”
“Our IT team is working hard to try and resolve the matter speedily,” the bank wrote on social media.
Tracking information updated on Down Detector on Thursday corroborated our suspicions, as the chart below shows that issues with the Capitec banking app first arose shortly before 14:00.
According to the online software activity tracker, at least 84% of users reported problems with mobile banking, while another 15% could not access Capitec’s online features.
This is the second time in six months Capitec clients have reported issues with accessing the app.
Back in August 2022, disgruntled clients took to social media to vent their frustrations after the bank incorrectly sent ‘insufficient funds’ messages whenever users performed transactions at ATMs via online banking.
Capitec acknowledged the fault and vowed to restore services. It took the bank two days to fix the technical issue.
Capitec has yet to issue a formal statement with more information on Thursday’s reported outage.
This is a developing story.
