If you’re looking to implement a cloud-hosted PBX system, this is a great place to start! The top 10 impressive cloud PBX benefits are really just scratching the surface of all of the features that can be expected with a cloud-hosted PBX. However, it will give you a good idea of what is possible with this future-forward technology.
Let’s dive into some of the benefits of cloud-hosted PBX systems. These are the top 10 most impressive cloud-PBX benefits:
1. Saves Money
Even for small organizations with fewer than 10 employees, on-site PBX solutions demand a hefty upfront investment when taking into account initial hardware purchases as well as recurring maintenance expenditures.
When a cloud-PBX service provider takes over hosting, they also assume financial responsibility for the hardware.
Therefore, if your employees use desk phones, the only expenses your organization incurs are the fees for using the provider’s service and the handsets that they need.
The benefits of hosted PBX solutions include no up-front costs, minimal maintenance, and lower call rates.
Check how Nexis Systems save their clients’ funds – Nexis Systems
2. Centralized Management
With cloud PBX, you have all you need in one place.
Businesses only need one dashboard to manage call routing, reporting, and control menus from any location.
This is especially useful for companies with employees who are spread across the globe or have branches all over the world.
All of your employees will have access to the same PBX features and capabilities, enhancing their productivity and flexibility regardless of where they are or which office they are in.
3. Feature-Rich
As a virtual service, there are virtually endless possibilities for you to pick, organise, and all features are customizable for your unique business needs.
The power of cloud PBX can be used to increase productivity and efficiency through the use of conference calling, call recording, call screening, call forwarding, and other features.
4. Flexible
Your company’s communication needs will change and grow as it does.
Modern hosted telephone systems are made to provide flexible solutions that are simple to modify to suit the constantly changing needs of your company.
Additionally, they can be integrated with other cloud applications to provide a range of functionalities, such as options for flexible and remote working.
You can easily relocate your business, expand, downsize or shut it down whenever you want.
5. Fast and Regular Updates
In the past, updating on-site telephone systems was very expensive and required on-site technical support.
Thankfully, the benefit of modern technology is that your PBX dashboard can be updated as soon as new software is released, ensuring that your system is continually updated.
6. Fast Setup
The majority of cloud-based PBX phone systems can be set up and ready to use in a matter of days. What’s more, there isn’t much training or experience required because using them is so simple.
7. Real-time Call Monitoring
A powerful cloud-PBX system will help you efficiently manage your communications, allowing you to access agent statistics and call data reports.
You can use this to analyze what’s working and what’s not.
Take advantage of monitoring real-time calling activities and use Whisper and Barge features to assist agents or take over a call.
Another advanced and loved feature is that you can route your calls to the most qualified agents.
8. Seamlessly Scalable
With no additional hardware investment, a cloud-based solution enables your company to add or remove users, phone extensions, and lines as and when necessary.
To accommodate more lines, you might need to upgrade your service plan, but doing so only requires sending an email or making a phone call.
9. Saves Space
Despite the advances in technology, traditional PBX equipment still requires a fair amount of space. Since the hardware is located off-site with cloud-PBX hosting, your company has more usable office space.
10. Improves Customer Relations
With the help of a virtual attendant, all incoming calls are directed to the appropriate office or department, which eliminates customers bouncing from agents, resulting in a poor customer experience.
We hope you enjoyed our blog post on the top 10 impressive benefits of a cloud-hosted PBX and that it has given you some great insights into the benefits of switching to cloud PBX. This modern solution has many benefits that allow businesses to save money, enjoy flexibility, and boost efficiency.