Travellers at OR Tambo International Airport were met with frustration on Tuesday as domestic flights experienced delays due to a system outage at FlySafair.
Story Summary:
- Domestic flights at OR Tambo International Airport were severely delayed due to a FlySafair system outage, leading to long queues.
- Affected travellers expressed frustration over the manual check-in process and lack of communication.
- FlySafair issued a statement apologising and said they were working to resolve the issue with their system provider.
FlySafair system outage: Here are the latest updates
Passengers reported long queues and significant delays, with many venting their frustrations on social media.
One passenger described the scene as “chaos,” with people waiting in line for hours as the airline resorted to manual check-ins due to the outage.
A social media user posted:
“Systems are down for FlySafair, queues in every direction, gate changes and flights delayed. It looks like a mass exodus.”
FlySafair acknowledged the issues, stating that they were facing “system challenges at several airports,” which disrupted their check-in and boarding processes.
In response, the airline said they were working closely with their third-party supplier to resolve the problem and had implemented manual processes to minimise disruptions.
“We regret the inconvenience and are grateful for the patience of our passengers as we navigate this situation,” FlySafair added in a statement.
They advised passengers to arrive earlier than usual to avoid further delays.
Many passengers expressed concerns over the lack of communication and the confusion caused by gate changes and delayed flights.
However, FlySafair assured travellers that they were working to restore normal operations as soon as possible.