Huawei has begun the full integration of its service offering in South Africa. The Asian mobile giant has opened its first flagship store in Mzansi and it is packed with features that will keep its competitors on their tippy toes.
#HuaweiMenlyn is officially open! Offering a sleek design, top of the range products as well as #HuaweiService at its best. pic.twitter.com/VQvroXR0q5
— Huawei Mobile SA (@HuaweiZA) November 28, 2019
Where is the Huawei store in South Africa?
Huawei has finally found its first home in South Africa. On Thursday, the mobile manufacturers launched their full 360-degree service centre at Menlyn Shopping Centre, on Atterbury Road, in Johannesburg.
#HuaweiMenlyn store launch day is finally here! Our guests have arrived and we're ready to kick great #HuaweiService into gear. pic.twitter.com/Hz26N4k0Un pic.twitter.com/Nkq03YrXNY
— Huawei Mobile SA (@HuaweiZA) November 28, 2019
Likun Zhao, Huawei’s Group Vice President in the Middle East and Africa, described this event as a watershed moment in the mobile manufacturer’s history.
“Our first global flagship store in South Africa is part of Huawei’s commitment to our consumers to give them the best experience with our 360-degree service offering. We have both online and offline offerings for our consumers,” he said
Types of services offered at the store
Zhao further explained that the addition of the flagship store adds to the brand’s strong consumer-first model.
What's a store launch without getting to actually experience the tech?! Our guests get to experience some of our best devices at #HuaweiMenlyn. #HuaweiService pic.twitter.com/RPQSxS0c4D
— Huawei Mobile SA (@HuaweiZA) November 28, 2019
“In terms of online, we have a 24/7 service hotline, a Whatsapp and our Hi-Care app and very active social media platforms. In terms of offline, we have our Huawei service centres and now our Huawei global flagship store, which, as well as its service offering, also has all our Huawei products, including those that you might not normally get at retailers or operator channels,” he added.
These are the service offerings that will be provided at the Huawei flagship store:
- Fast and efficient service with a one-hour turnaround time;
- all phones are guaranteed to be fixed within two working days;
- new battery – R199;
- screen repair – R699;
- monthly service days, where customers can get free screen protectors;
- 24/7 Hotline support – 0860 86 1111;
- online help;
- Whatsapp 24/7 (061 460 1111);
- livechat 24/7;
- email support; and
- insurance offerings.