On Monday, 13 May 2024, Telkom services experienced widespread disruptions, impacting users across various platforms including mobile, landline, and broadband internet.
Was Telkom down on Monday, 13 May 2024?
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An unusual spike in problem reports was observed from early morning into the afternoon, compared to typical daily patterns.
Data from Down Detector indicates that the disruptions were not isolated incidents but part of a broad network outage impacting numerous users.
What issues did users report?
During the outage, Telkom customers experienced a range of issues.
These included an inability to make or receive telephone calls, complete loss of mobile data connectivity, and significant reductions in broadband internet speeds.
Reports from users highlighted a total service blackout in some areas, while others noted intermittent connectivity that disrupted normal usage.
Social media platforms and customer forums were quickly populated with inquiries and complaints about the outage, underscoring the widespread nature of the service disruptions.
What is the scale of the outage?
The scale of the Telkom outage was extensive, impacting users nationwide.
Analysis of problem reports submitted over the past 24 hours indicated a significant spike in complaints compared to the typical volume of reports by time of day.
The widespread nature of the issues suggests that the outage was not localised but rather affected a substantial portion of the Telkom network, disrupting communications and internet access for countless users and businesses.
Has Telkom indicated the cause of the network outage?
In response to user complaints, Telkom acknowledged the outage and informed customers of a “temporary network outage” affecting services in multiple areas.
The company’s customer service team assured users that they were actively addressing the issue, though a specific cause was not immediately disclosed.
“Our technicians are hard at work to restore the network. We apologise for any inconvenience caused,” the telecom giant wrote.
