Standard Bank customers across South Africa faced widespread disruptions on Monday, 2 December 2024, as the bank’s app and internet banking services experienced significant outages.
Story Summary:
- Standard Bank customers experienced a system outage on Monday, impacting app and internet banking services.
- The bank attributed the problem to technical difficulties but assured customers their data and funds were secure.
- Efforts to restore full functionality are ongoing, with some services returning by Monday evening.
Standard Bank was down on Monday, 2 December 2024
Users reported being unable to log in or complete transactions, causing frustration and concern for individuals and businesses relying on the platform for their daily operations.
In a statement, Standard Bank acknowledged the problem and apologised for the inconvenience caused to its customers.
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“We are aware of the issues impacting our app and internet banking services. Our technical teams are working diligently to resolve these disruptions,” the bank stated on its official social media platforms.
Customers took to social media to express their dissatisfaction, sharing how the outage affected their transactions, including payments, purchases, and other essential banking functions.
Some users questioned the reliability of the bank’s digital infrastructure, especially given recent system issues experienced by other major financial institutions in the country.
What caused the outage?
Standard Bank attributed the outage to technical difficulties but assured customers that their funds and data were secure.
While the exact nature of the technical issue has not been disclosed, the bank indicated that steps were taken to identify and address the root cause promptly.
The bank also noted that contingency measures were in place to mitigate further disruptions, including alternative ways for customers to access their funds through ATMs and physical branches.
“Our teams are working around the clock to ensure that full functionality is restored as soon as possible,” the statement read.
Such outages are not uncommon in the digital banking sphere, where institutions face increasing pressure to maintain seamless services amid growing customer bases and evolving cybersecurity threats.
