FNB and its corporate counterpart, RMB, experienced a significant outage on Friday, that disrupted card payments, ATM services, and digital banking channels.
Story Summary:
- FNB suffered a major outage affecting card payments, ATMs, and digital banking.
- The outage began around 12:30 on Friday, with services down for several hours.
- FNB has since resolved the issue and apologised for the disruption.
FNB outage on Friday, 23 August 2024: Here’s what we know
The outage, which began around 12:30, led to a surge in reports of issues with FNB’s services, according to live tracking data from Down Detector.
Affected services included online banking, mobile banking, and card payments, with customers unable to access the mobile app or perform transactions at ATMs.
FNB customers took to social media to express their frustration, with many reporting that they were unable to pay for purchases or access their accounts.
The mobile banking app displayed a “Request cannot be processed” error, while attempts to use Internet banking were met with messages indicating limited functionality due to system maintenance.
While FNB has not provided specific details about the cause of the outage, it affected multiple services across the bank’s platforms.
RMB, which also experienced disruptions, sent an email to its customers acknowledging a system issue that impacted both FNB and RMB services.
FNB initially did not address the outage on its social media channels, but by 14:20, the bank confirmed that the issue had been resolved. Sizwekazi Mdingi, FNB’s head of external communications, issued an apology to customers, stating that their IT teams had worked quickly to restore full functionality to all services.
