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Home » Technology and Gaming » Technology » e-Joburg portal: How to pay your rates online

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e-Joburg portal: How to pay your rates online

The e-Joburg portal is the City of Johannesburg's answer to increasing service delivery and providing convenience to ratepayers.

Andile Sicetsha by Andile Sicetsha
Oct 6, 2021
in Technology
e-joburg portal

Photo: Sourced from Roger Gordon / Flickr

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The City of Johannesburg has launched the e-Joburg portal, a virtual ratepayers dashboard that will hopefully resolve a long list of administrative issues.

e-Joburg portal: Here’s how it will work

In a bid to bring convenience to its collections system, the City of Joburg has turned to tech. The portal is a self-service platform that will allow ratepayers to view, manage and pay monthly bills.

Homeowners will have the convenience of using instant electronic funds transfer (EFT) features to clear up any debts and lodge queries directly on the portal.

Other features of the e-Joburg portal include:

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  • ability to view history of accounts and payments
  • update personal and property details with the City
  • submit meter readings

Finance MMC Matshidiso Mfikoe explained that that more features will be included in the platform in the near future.

“We are going to include other functions into the portal that will allow us to communicate with our customers through WhatsApp and any other means that the customers will share. So, the portal is made to ensure that our customers don’t go to the customer service centres, to lodge their queries, even to pay,” she said.

How to register and login into the portal

Registering on the e-Joburg portal is easy and straightforward. Before you begin, make sure you have:

  • your SA ID number or valid Passport number; and
  • your personal details and a valid email address.

You will be asked for the following information before you agree to the terms and conditions:

  • Username
  • Title (Mr/Mrs)
  • Initials
  • Name
  • Surname
  • ID/Passport number
  • Email address/phone number

Once you have registered, a confirmation email will be sent to the email address you listed. The email will contain your username and a password.

Use this information to login to the e-Joburg dashboard. Before you are taken to the homepage, you must setup your own password and complete the personal information section.

The dashboard looks something like this:

Tags: GautengOnline portalsSouth Africa

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