The City of Johannesburg has launched the e-Joburg portal, a virtual ratepayers dashboard that will hopefully resolve a long list of administrative issues.
e-Joburg portal: Here’s how it will work
In a bid to bring convenience to its collections system, the City of Joburg has turned to tech. The portal is a self-service platform that will allow ratepayers to view, manage and pay monthly bills.
Homeowners will have the convenience of using instant electronic funds transfer (EFT) features to clear up any debts and lodge queries directly on the portal.
Other features of the e-Joburg portal include:
- ability to view history of accounts and payments
- update personal and property details with the City
- submit meter readings
Finance MMC Matshidiso Mfikoe explained that that more features will be included in the platform in the near future.
“We are going to include other functions into the portal that will allow us to communicate with our customers through WhatsApp and any other means that the customers will share. So, the portal is made to ensure that our customers don’t go to the customer service centres, to lodge their queries, even to pay,” she said.
How to register and login into the portal
Registering on the e-Joburg portal is easy and straightforward. Before you begin, make sure you have:
- your SA ID number or valid Passport number; and
- your personal details and a valid email address.
You will be asked for the following information before you agree to the terms and conditions:
- Title (Mr/Mrs)
- ID/Passport number
- Email address/phone number
Once you have registered, a confirmation email will be sent to the email address you listed. The email will contain your username and a password.
Use this information to login to the e-Joburg dashboard. Before you are taken to the homepage, you must setup your own password and complete the personal information section.
The dashboard looks something like this: