Capitec Bank hit by third outage this year alone: Here’s the latest

Capitec Bank customers faced significant disruptions on Friday, 23 August 2024, as the bank experienced its third major outage this year.

Story Summary:

• Capitec Bank experienced a major outage affecting mobile and online banking.
• This is the third time in 2024 that Capitec has faced such a disruption.
• The outage coincides with similar issues reported by FNB on the same day.

Capitec Bank outage report for Friday, 23 August 2024

The outage, which began in the morning, disrupted mobile and online banking, with users reporting problems logging into the Capitec app and completing transactions.

According to Down Detector tracking, the majority of issues centered around mobile banking (69%), with online banking (24%) and app-based transfers (6%) also affected.

Customers expressed their frustrations on social media, particularly as the outage occurred on a payday, a critical time for many users.

One user highlighted a recurring issue with Capitec’s app deactivating after seven days of inactivity, requiring reactivation through the mobile app—an impossible task during the outage.

Within a period of 4 months you have experienced technical issues more than once and at critical dates, is our money safe with you capitec?

— JAY (@NjabuloJabu_) August 23, 2024

Another user sarcastically suggested that Capitec’s new slogan should reflect its frequent technical problems around payday.

You can bank on it that Capitec has technical problems this time of the month, every month.
That should be their new slogan.

— dream on (@bruyn_neill) August 23, 2024

In response to the disruption, Capitec Bank issued a statement acknowledging the technical issues and apologising for the inconvenience caused.

“We are experiencing technical issues, and are working as quickly as possible to resolve it. We apologise for the inconvenience caused,” the bank wrote.

Despite these assurances, customers expressed growing concerns about the reliability of Capitec’s services, particularly given the frequency of such outages.

Capitec Bank is the worst Bank ever

Retweet if you agree #capitec pic.twitter.com/HCps0t8KtS

— IG:Joy-Zelda (@joy_zelda) August 23, 2024

Interestingly, Capitec’s outage occurred on the same day as a significant outage experienced by FNB.

FNB’s services, including card payments, ATMs, and digital banking, were disrupted for several hours.

This is the third Capitec outage in 2024

This recent outage marks the third time Capitec Bank has faced a significant service disruption in 2024.

Earlier this year, in February 2024, Capitec experienced a similar outage that left many customers unable to access their accounts.

Another outage occurred in July, affecting mobile and online banking, as well as ATM services.

Capitec’s recurring service disruptions, particularly around payday cycles, have become a source of concern for its customers.