Many Standard Bank customers were left frustrated on Friday, 25 October, when salary payments that typically reflect in the early hours were delayed.
Story Summary:
- Standard Bank customers experienced a delay in receiving their salary payments on Friday, 25 October, but the issue was resolved by 06:00.
- The bank apologised for the delay, explaining that all scheduled transactions were eventually completed.
- Earlier in the week, Standard Bank launched an upgraded SimplyBlu platform to streamline operations for small and medium-sized businesses.
Standard Bank reacts to salary delay
Some customers reported receiving their salaries only after 07:00, leading to widespread concerns on social media.
Ross Linstrom, the bank’s spokesperson, confirmed that the issue, which delayed salary transactions, was resolved by 06:00.
“We apologise for the inconvenience caused by this delay,” he said, reassuring customers that all scheduled payments were eventually processed successfully.
Some businesses banking with Standard Bank informed their employees about the delays, alerting them to possible late salary reflections.
However, no detailed technical explanation was given by the bank, although such delays are often linked to internal payment processing systems dealing with large volumes of transactions or encountering minor glitches.
These incidents can result from high transaction volumes, software issues, or scheduled maintenance.
Earlier this week, Standard Bank made headlines for launching an upgraded version of its SimplyBlu platform, designed to streamline operations for small and medium-sized businesses (SMEs).
The new platform integrates payment processing, inventory management, and e-commerce, offering a unified solution for businesses to manage daily operations.
The updated SimplyBlu platform comes with new features such as a mobile app for business owners to manage their operations remotely and a POS device with a built-in barcode scanner.
Norman Nyawo, head of merchant solutions at Standard Bank, said:
“Our goal is to provide businesses with an all-in-one experience to boost efficiency and focus on growth.”